General Information
We reserve the right, in our sole and absolute discretion, to change, modify, add, or remove portions of
this Documentation at any time, with or without notice.
It is your responsibility to regularly check this Documentation from time to time.
Definitions of terms can be found at the end of this Legal Documentation.
Contact Information
If you have any questions or comments about this Documentation, your rights regarding the Use of the
Services or wish to exercise your rights, you may contact us via email at contact@raidcore.gg.
Last Updated: November 22, 2023
User Agreement
1. System Access
This User Agreement governs your Use of our Services.
Each time you Use the Services or otherwise indicate your consent, you agree to the
terms of this User Agreement.
IF YOU DO NOT AGREE TO THE TERMS OF THIS USER AGREEMENT, DO NOT USE THE SERVICES.
We reserve the right to restrict access to parts or the entirety of the Services at our
sole discretion without notice.
We are not liable for any damages stemming from the Services being unavailable.
Furthermore you acknowledge that the Services are subject to change without notice.
2. Privacy Policy
By using the Services you agree to the processing and usage of data as laid out in the
Privacy Policy you can find here.
3. Code of Conduct
By using the Services you agree not to misuse the Service, or spread misinformation
about Raidcore.
Furthermore you agree to the terms laid out in the Code of Conduct you can find here.
4. Liability
You are using the services at your own risk, they are provided as is without any
warranties.
Any damages or consequences stemming from your Use of the Services are at your own sole
responsibility.
5. Validity
All terms set out in the User Agreement are individually valid, regardless of
enforcability of individual clauses.
6. Dispute Resolution
You will try to informally resolve any dispute that arises under this User Agreement
and/or the Services for at least 30 days before initiating any formal proceeding.
To begin this informal resolution process, you must notify us that you wish to resolve a
dispute, and include your name, contact information, an explanation of your side of a
dispute and at least one reason why we should resolve the dispute in your favour.
Based on the information provided in that notice, we may take any action and have no
obligation to explain any decision.
If you are not satisfied with our initial decision, you will continue to try to resolve
that dispute informally for at least another 30 days by sending an email to the contact
information provided at the top of this Documentation, including “Attn: Legal
Department” as well as the information required in the initial notice.
We may extend the time to resolve a dispute informally for successive 30-day periods,
not to exceed a total of 90 days, by notifying you using the contact information
provided in your notice.
7. Further Notices
You acknowledge the additional notices you can find here on this page.
Last Updated: November 22, 2023
Privacy Policy
This Privacy Policy governs the manner in which Raidcore collects, uses, maintains and
discloses information collected from users of the Services.
Summary
- We use Google Analytics with enabled anonymisation to track with features are most used so that we can plan our updates better.
- We use Cookies to keep you logged into your account.
- Your email never gets published and is only used for password resets, supporter rewards and updates to this legal documentation.
- Your Guild Wars 2 API Keys are used to generate anonymous statistics.
- Your Guild Wars 2 API Keys are never shared publicly, with the exception of disclosing them privately to ArenaNet developers for debugging purposes.
What Data do we collect
- Information about your use of this website (Browser Statistics, IP Addresses)
- Information that you provide for the purpose of registering on the website
- Information that you provide for the purpose of partaking in surveys
- Movement Data In-Game (referring to the video game "Guild Wars 2")
- Data about your "Guild Wars 2" characters
- Data about the modules and libraries you load into "Guild Wars 2"
- Data about your device and its system specifications
Use and Disclosure of Data
Personal Information
Your personal data is only used to provide you with news and information, enable your
usage of the Services, verify your identity and to prevent or investigate any fraud or
crime.
You, a authorised legal represantative or legal guardian may request disclosure about
your personal information we collected.
We do not disclose your information to any third party, except those authorised by
yourself as specified in the "Notices" section of this Legal Documentation.
Non-Personal Information
We collect usage data, as well as ingame data about movement and characters in order to
develop and improve our Services.
This data is anonymised and cannot be used to identify you.
Retention of Data
Data related to your registration is currently retained indefinitely.
Personal Data
We collect personal data, such as your email address or API Key when you register to the
Services
Last Updated: November 22, 2023
Code of Conduct
We strive to create a safe, fun and engaging environment for all the users of our
Services.
This Code of Conduct is designed to help achive that goal and applies to all users of
Raidcore Services.
The User Agreement defines additional terms and requirements, which governs your use of
our Services.
If we determine in our discretion that you failed to comply with our User Agreement or
the Code of Conduct or other Community Standards, we may limit, suspend or terminate
your access to the Services and/or take other actions that we deem appropriate.
-
You must respect the rights of others and their rights to use and enjoy the
Services.
-
You may not defraud, harass, threaten, intimidate, or cause distress and/or unwanted
attention to other users of the Services.
-
You may not use communications facilities made available as part of the Services to
“troll” other users or Raidcore personnel, intentionally cause unrest among users of
the Services, or otherwise be disruptive.
-
You may not post or communicate any player’s real-world information (name, address,
account name, etc.) through our Services.
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You may not use sexually explicit, harmful, threatening, abusive, defamatory,
obscene, hateful, or racially or ethnically offensive language.
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You may not post or link to any sexually explicit, harmful, threatening, abusive,
defamatory, obscene, hateful, racially or ethnically offensive content.
-
You may not spam, flood, or make duplicate posts when using facilities when using
Services (e.g., chat functions, message boards, forums, wikis, etc.).
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You may not share your login credentials or sell your account.
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You will comply with any reasonable directions issued by Raidcore personnel.
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You may not impersonate any employee of Raidcore or ArenaNet.
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You may not violate any local, state, national, or international laws or regulations
in connection with your use of the Services.
-
You may not market, promote, advertise, or solicit products or services using the
Services (e.g., on chat channels, forums, etc.).
-
You may not upload or transmit any copyrighted or trademarked content that you do
not own all rights to without the express written permission of the author or
copyright or trademark holder.
-
You may not modify or copy any part of our Services.
-
You will not attempt to interfere with, hack into, or decipher any transmissions to
or from the servers or other facilities running the Services.
-
You will not make any untrue statements, misrepresentations or spread misinformation
in connection with your use of the Services.
-
You may not encourage others to break any of the terms laid out in this Code of
Conduct.
Breaching this provision may constitute a criminal offense and Raidcore will report any
such breach to the relevant law enforcement authorities and disclose your identity to
them.
We will not be liable for any loss or damage caused by a distributed denial-of-service
attack, viruses or other technologically harmful material that may infect your computer
equipment, computer programs, data or other proprietary material due to your use of the
Services or to your downloading of any material posted on it.
Last Updated: November 22, 2023
Disclaimer
Raidcore is in no way associated with ArenaNet, NCSOFT or Guild Wars 2.
Copyright
All original work on this site is copyright Raidcore and its respective owners and may
not be copied or reprinted without our express written approval.
© ArenaNet LLC. All rights reserved. NCSOFT, ArenaNet, Guild Wars, Guild Wars 2, GW2,
Guild Wars 2: Heart of Thorns, Guild Wars 2: Path of Fire, Guild Wars 2: End of Dragons,
and Guild Wars 2: Secrets of the Obscure and all associated logos, designs, and
composite marks are trademarks or registered trademarks of NCSOFT Corporation.
Third-Party Services
Raidcore integrates with several third-parties to deliver the available services.
Any questions about these services or their terms should be directed to the appropriate
parties using the details below.
Definitions
"Account" means a set of credentials to use the Services.
"Addon", "Plugin", "Extension" or "Mod" refers to pieces of software
distributed, but not necessarily created by Raidcore.
"Cookies" are small files that are placed on Your computer, mobile device or any other device
by a website, containing the details of Your browsing history on that website among its many uses.
"Customer Support" means our customer service, which may be reached at contact@raidcore.gg or via our Discord server.
"Discord" or "Discord server" refers to the communication service discord.gg under which we publicly operate and communicate.
"Personal Data" is any information that relates to an identified or identifiable individual.
"Raidcore" referred to as "we", "us", and "our".
"Raidcore Related Parties" means any third parties under this agreement, any parent,
subsidiary, affiliate and any employee, agent supplier, licensor, licensee, customer, distributor,
director, editor or officer.
"System" or "Services" means the services and software we provide.
"Usage Data" refers to data collected automatically, either generated by the use of the
Service or from the Service infrastructure itself (for example, the duration of a page visit).
"Website" refers to Raidcore, accessible from raidcore.gg
"You" means the individual accessing or using the Service, or the company, or other legal
entity on behalf of which such individual is accessing or using the Service, as applicable.